Shipping policy

Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with Nora Stitchery. We are committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed. Please note that processing times may be slightly longer during busy periods, holidays, or promotional events.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times depend on your location and the shipping carrier. Delivery estimates begin once your order has been dispatched.

Please understand that shipping times are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, including severe weather, carrier delays, customs processing, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order size, and the available shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Your Order

If tracking is available for your chosen shipping method, your tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after your order has been dispatched.

Incorrect or Incomplete Addresses

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address and your order has already been shipped, we may not be able to change the delivery address. Any additional shipping costs associated with reshipping an order may be the customer’s responsibility.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package appears to be lost, delayed, or marked as delivered but you cannot locate it, please contact us so we can assist you in determining the appropriate next steps.

If your order arrives damaged, please contact us as soon as possible at norastitchery@outlook.com and provide your order number and photographs of the damaged package and/or item.

International Shipping

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: norastitchery@outlook.com

Please include your order number in your message so we can assist you as quickly as possible.